FAQ

Frequently Asked Questions

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Frequently Asked Questions (FAQ)

Here are the answers to the most common questions about using the Market Skyolix platform.

Browse Key Questions

Ads and Posting:

Transactions and Interaction:

Security and Support:

Section I: Ads and Posting

1. How can I post a new ad on Market Skyolix?
To post an ad, click the "Post Free Ad" button on the homepage. You will need to log in first. Follow the instructions: choose the correct category, fill in details accurately, and upload clear, attractive photos. Back to Top
2. Is posting free, and what about paid packages?
Yes, **basic ad posting is free** up to a certain limit per category. We also offer Premium Packages that allow you to:
  • Feature your ad (make it appear in a different color/style).
  • Place it at the top of search results or the homepage.
  • Increase the maximum number of ads you are allowed to post.
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3. How long does the ad review process take before publishing?
Most new ads are reviewed automatically. If a manual review is required to ensure compliance with our Terms of Service and anti-scam policies, it may take between **one hour and 24 hours**. You will receive a notification once the ad is published or rejected. Back to Top
4. Why was my ad rejected or deleted?
Ads are often rejected for the following reasons:
  • Violation of content rules (e.g., prohibited items).
  • Lack of, or poor quality, images.
  • Duplicating the same ad multiple times (Spamming).
  • Not placing the ad in the correct category.
Please review the "Terms and Conditions of Service" for the full list of prohibitions. Back to Top

Section II: Interactions and Transactions

1. Is Market Skyolix involved in the payment, transfer, or shipping process?
**No, we are not a party.** Market Skyolix is only an advertising platform intermediary. Any financial transaction, shipping, or meeting arrangement is conducted **directly between the buyer and seller**. We do not offer any guarantees for the goods. Please read the "Anti-Scam Guide" to ensure safe transactions. Back to Top
2. How can I communicate safely with the advertiser or buyer?
We recommend using the communication tools available on the platform (such as the direct messaging system). If you must communicate externally, use a trusted phone number. **Avoid sharing your personal data** or payment information until you are absolutely certain of the other party's intent. Back to Top
3. What is the refund policy for paid premium packages?
Fees paid for Premium Services (such as featuring) are **non-refundable service fees** once activated, as the service is considered rendered by placing your ad in a prominent location. Fees are not refundable if the ad is later deleted or expires. Back to Top

Section III: Account, Security, and Support

1. What should I do if I am subjected to fraud or suspect an ad?
You must first send a detailed report to us at **info@market.skyolix.com** while preserving all evidence (messages, ads, phone numbers). We also advise you to report the incident to the legal authorities in Hurghada, Egypt (the platform's legal domicile) or your country of residence for necessary legal action. Back to Top
2. Can I permanently delete my account and all my data?
Yes, you can request the permanent deletion of your account by sending a request from your registered email address. All your personal data will be deleted, except for data that the Egyptian law obligates us to retain for accounting or security reasons, in accordance with our "Privacy Policy." Back to Top
3. Is my personal data shared with third parties?
We do not sell or rent your personal data to third parties for marketing purposes. Your data is only shared with essential service providers necessary to operate the platform (such as hosting services), or if you explicitly consent (such as publishing your phone number in an ad), or if required by law. Back to Top

Haven't found the answer to your question? Please contact us directly at: info@market.skyolix.com

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